RETURNS TERMS
IS IT POSSIBLE TO RETURN ONE OR MORE PRODUCTS PURCHASED?
FOR ANY REASON THE CUSTOMER IS NOT SATISFIED WITH THE PRODUCT OR MORE PRODUCTS PURCHASED, THERE IS THE RIGHT TO RETURN THE GOODS (OR A PART OF IT), OBTAINING A REFUND OR COMPLETE REPLACEMENT OF THE PRODUCT.
THE CUSTOMER HAS THE RIGHT TO RETURN WITHIN FOURTEEN (14) CALENDAR DAYS, STARTING FROM THE DAY OF RECEIPT OF THE PRODUCTS PURCHASED ON WWW.INGROSSOBORSE.COM, DIRECTLY VIA WHATSAPP OR VIA VIDEOCALL.
FOR RETURNS THE CONDITIONS SHOWN BELOW ARE APPLIED.
PLEASE READ THE FOLLOWING RETURN CONDITIONS CAREFULLY.
RETURNS TERMS AND CONDITIONS
1. TO REQUEST THE AUTHORIZATION TO RETURN IT IS NECESSARY TO SEND VIA EMAIL TO INFO@ITBAGS.IT OR VIA WHATSAPP TO THE NUMBER (+39) 351 6565388 PHOTOS OF THE PRODUCT OR OF THE DAMAGED PRODUCTS WITH REASON FOR WHICH REIMBURSEMENT IS REQUIRED. GENERIC OR UNREASONABLE REASONS WILL NOT BE ACCEPTED.
2. THE RETURN PROCESS WILL START FROM THE MOMENT YOU RECEIVE WRITTEN CONFIRMATION VIA MAIL OR VIA WHATSAPP.
3. IF THE RETURN PROCEDURE IS SUCCESSFULLY STARTED, THREE TYPES OF COMPENSATION ARE MADE AVAILABLE:
• EXCHANGE OF GOODS: THE DEFECTIVE PRODUCT WILL BE REPLACED WITH AN EQUAL PRODUCT OR EQUAL AMOUNT
• STORE CREDIT: THE VALUE OF THE RETURNED PRODUCT WILL BE PROVIDED AS A CREDIT. THIS CREDIT MUST BE SPENT IN A SINGLE ORDER, WITHIN AND NOT MORE THAN 3 MONTHS FROM THE TIME OF THE RETURN OF THE PRODUCT.
• REFUND: REFUND WILL BE PAID AT THE MOMENT WHEN THE RETURNED GOODS WILL RETURN TO OUR WAREHOUSES WHERE THE PRODUCT WILL BE VERIFIED. PLEASE REMEMBER ONLY THE AMOUNT OF THE PRODUCT AND NOT THE SHIPPING COSTS WILL BE REFUNDED.
4. THE PRODUCTS MUST BE RETURNED WITH THE TAGS AND THE ORIGINAL PACKAGING. THE PRODUCTS MUST NOT HAVE BEEN WORN, ALTERED AND MUST NOT HAVE ANY SIGN OF USE.
5. THE SHIPPING COSTS FOR RETURNS WILL ALWAYS BE CHARGED TO THE BUYER. WHEN INGROSSOBORSE.COM ACCEPT THE RETURN REQUEST, THE PURCHASER CAN PROCEED TO THE RETURN OF THE PRODUCTS WITH A TRANSOPORTER OF HIS CHOICE.
6. IT WILL NEVER, IN ANY CASE, BE POSSIBLE TO REQUEST A RETURN ON PERSONALIZED HAND PAINTED PRODUCTS OR ON PERSONALIZED "PRIVATE LABEL" PRODUCTS
ALL OUR PRODUCTS ARE CHECKED CAREFULLY BEFORE SHIPPING, IN APPROPRIATE AND STURDY BOXES TO AVOID DAMAGE DURING TRANSPORT. ALSO EVERY SINGLE PRODUCT IS WRAPPED IN ORDER TO AVOID DAMAGE FROM RUBBING OR OTHERS. WE ARE NOT LIABLE FOR ANY DAMAGES CAUSED BY THE NEGLIGENCE OF FORWARDERS OR EXTERNAL CARRIERS.