Can I return the products I purchased?
If for any reason you are not satisfied with your order, you are entitled to return the goods (or part of them) and to obtain a full refund or replacement of the product. In this case, the conditions below apply.
Return Terms & Conditions
- Before sending back one, some or all of the products purchased, do not hesitate to contact us, detailing as much as possible the reason for the decision on returning the products and sending us clear images showing the damage. General or unreasonable reasons will not be accepted: it is a "Business-to-Business" operation involving a wholesale sale.
- You will be able to return the products after receiving our written confirmation. All our communications will be made by email.
- The purchase amount will be refunded, not the shipping costs (or any taxes).
- The transport for the return of the goods must be paid by you.
- Products must be in perfect condition, unused, and delivered with their original package and labels. If one of these conditions is not met, we will not be able to refund or replace the products.
- We will decide whether to refund or replace the products you have returned. In case of replacement, the shipping costs will be paid by us. If the replacement products are in stock, the whole process will take about seven (7) working days. If they are not available, we will let you know the expected delivery date.
- Our products are usually packed in sturdy boxes to avoid damage during transport. We are not responsible for any damage due to negligence, shipper or other external factors, even if this is an extremely rare event.
- All of our products are checked carefully before shipping. In the extremely rare case of one or more products you have received are broken or heavily damaged (not due to transportation problems, and therefore with the original packaging and packaging intact), please take a couple of photos that clearly show the damage and send them to us. If the damage is due to our defect, we will refund or replace the products free of charge, including shipping costs. We will be fully free to exercise the right to decide between refund and replacement.