FAQs

FAQ'S

TECHNICAL ASSISTANCE

WHO CAN SIGN UP TO YOUR SITE?

YOU CAN JOIN OUR WHOLESALE OF LEATHER BAGS ONLINE, DEALERS, DEALERS AND WHOLESALERS BELONGING TO THIS PRODUCT CATEGORY WITH REGULAR COMPANY AND VAT NUMBER.

HOW CAN I SUBSCRIBE?

TO SUBSCRIBE YOU CAN JUST CLICK HERE, THE PAGE WILL OPEN WHERE YOU WILL BE REQUESTED TO ENTER YOUR DATA, THAT OF YOUR COMPANY AND ALL THE FIELDS THAT ARE REQUIRED IN THE REGISTRATION FORM IN WHICH YOU HAVE BEEN RETURNED.

PLEASE NOTE THAT TO FACILITATE AND SPEED UP THE ACTIVATION PROCESS OF YOUR ACCOUNT, IT IS COMPULSORY TO ENTER THE VAT NUMBER AND A VALID PHONE NUMBER.

WHEN MY ACCOUNT WILL BE ACTIVATED?

IF ALL THE FIELDS INSERTED AT THE TIME OF REGISTRATION ARE VALID, OUR BACK OFFICE WILL WORK TO ACTIVATE YOUR ACCOUNT WITHIN 24 HOURS.

YOU WILL RECEIVE AN EMAIL CONFIRMING THE ACTIVATION OF YOUR ACCOUNT. IF YOU LACK SOME DATA NECESSARY TO BE ABLE TO ACTIVATE YOUR ACCOUNT, YOU WILL BE CONTACTED BY TELEPHONE OR E-MAIL.

WHY SHOULD I REGISTER?

REGISTRATION ON OUR WHOLESALE WOMEN'S LEATHER BAGS MARKETPLACE IS NECESSARY TO PROTECT OUR CUSTOMERS.

THIS BECAUSE WHOLESALE PRICES ARE PRESENT ON OUR MARKETPLACE, RESERVED EXCLUSIVELY TO DEALERS, RETAILERS AND WHOLESALERS.

TO AVOID REGISTRATIONS BY PRIVATE USERS WHO OTHERWISE THEY WOULD BE AWARE OF THE PRICE LIST RESERVED TO YOU.

I FORGOT MY LOGIN PASSWORD

TO SPEED UP REACTIVATION OF YOUR ACCOUNT, CONTACT US BY TELEPHONE OR VIA WHATSAPP AT (+39) 351 6565388

I STILL CANNOT SEE PRICES

IF YOU STILL CANNOT SEE THE PRICES ON OUR WHOLESALE BAGS ONLINE MARKETPLACE, OUR COLLABORATORS ARE STILL CHECKING YOUR REGISTRATION DETAILS.

TO REQUEST MORE INFORMATION OR A CHECK ON YOUR ACCOUNT PLEASE CONTACT US AT (+39) 351 6565388

PRODUCTS AND AVAILABILITY

ARE YOUR PRODUCTS IN GENUINE LEATHER?

ALL OUR PRODUCTS, LEATHER BAGS, WALLETS, BELTS AND JACKETS ARE PRODUCED IN REAL LEATHER MADE IN ITALY.

WE SELECT THE LEATHER COMING DIRECTLY FROM THE BEST TANNERIES IN THE FLORENTINE AND TUSCAN TERRITORY, ALWAYS OPTING FOR THE BEST QUALITY AVAILABLE ON THE MARKET, KEEPING FAITHFUL TO OUR STANDARDS AND ALWAYS FOLLOWING THE TRENDS.

CAN I SEE YOUR PRODUCTS LIVE?

ABSOLUTELY! YOU CAN VISIT OUR WHOLESALE SHOWROOM:

VIA VOLTURNO 7/10
50019, SESTO FIORENTINO
(FI) ITALY

WILL ALL THE PRODUCTS PRESENT ONLINE BE VISIBLE IN THE SHOWROOM?

ON OUR WHOLESALE OF WOMEN'S BAGS ONLINE E-COMMERCE THERE ARE EXCLUSIVE COLLECTIONS FOR PURCHASE ONLY THROUGH THE WEBSITE.

YOU MAY HOWEVER REQUEST PHOTOS OF THESE PRODUCTS VIA WHATSAPP.

WILL OUT OF STOCK PRODUCTS BE AVAILABLE AGAIN?

WE ALWAYS RECOMMEND TO REQUEST MORE INFORMATION DIRECTLY FROM OUR CONSULTANTS, AS THE NEW AVAILABILITY OF PRODUCTS VARY FROM MODEL TO MODEL.

TO REQUEST INFORMATION REGARDING A SPECIFIC MODEL SOLD OUT, YOU CAN SEND THE PRODUCT PHOTO ON WHATSAPP TO THE NUMBER (+39) 351 6565388

DO YOUR PRODUCTS HAVE THE "IT BAGS" BRAND INSIDE?

MANY OF OUR PRODUCTS INSIDE ONLY REPORT THE LEGAL WORDING "GENUINE LEATHER" OR A VARIATION OF IT.

YOU CAN HOWEVER ASK FOR MORE INFORMATION ABOUT IT BY CONTACTING US AT (+39) 351 6565388

HOW OFTEN YOU HAVE NEW ARRIVALS?

OUR WHOLESALE WOMEN'S LEATHER BAGS IS UPDATED WEEKLY WITH NEW ARRIVALS.

WE RECOMMEND TO CHECK OUR SHOP DAILY TO ALWAYS BE ABLE TO SHOP OUR NEW PRODUCTS BEFORE THEY GO SOLD OUT.

WHICH ARE THE BEST SELLING PRODUCTS?

EVERY WEEK WE UPDATE OUR "BUY THE LOOK" PAGE WHERE THE MOST TRENDY PRODUCT OF THE WEEK IS LISTED.

TO KNOW EVEN MORE IN DETAIL WHICH ARE THE TRENDIEST PRODUCTS, ASK FOR HELP FROM OUR CONSULTANTS VIA WHATSAPP AT (+39) 351 6565388

SHIPPING AND RETURNS

WHEN WILL MY ORDER BE SHIPPED?

YOUR ORDER WILL BE SHIPPED WHEN WE RECEIVE THE PAYMENT.

THE COURIERS WE COLLABORATE WITH PICK UP ORDERS FROM 9:00 TO 12:00, SO IF THE PAYMENT WILL BE MADE AFTER 12:00 THE PACKAGE WILL BE READY FOR SHIPPING THE DAY AFTER.

WHERE DO YOU SHIP?

OUR PRODUCTS ARE SHIPPED WORLDWIDE.

WHAT ARE SHIPPING COSTS?

THE SHIPPING COSTS ARE THE FOLLOWING:

• ITALY: € 15 PER BOX

EXCLUSIVELY FOR ITALY, SHIPPING IS FREE ABOVE 500 € PURCHASE

• EU COUNTRIES: € 35 PER BOX

• NON-EU COUNTRIES: WE WILL ASK OUR TRUSTED COURIERS FOR A QUOTE THAT WILL VARY ACCORDING TO THE AREA, THE QUANTITY OF BOXES AND THEIR WEIGHT.

WHAT ARE THE RETURN TERMS?

WE ALWAYS RECOMMEND TO REQUEST MORE INFORMATION DIRECTLY FROM OUR CONSULTANTS, AS THE NEW AVAILABILITY OF PRODUCTS VARY FROM MODEL TO MODEL.

WE KINDLY REMEMBER OUR CUSTOMERS, THAT IN CASE OF RETURNS, APPROVED PREVIOUSLY BY INGROSSOBORSE.COM, SHIPPING COSTS WILL BE ALWAYS CHARGED TO THE CUSTOMER/BUYER.

TO REQUEST INFORMATION REGARDING A SPECIFIC MODEL SOLD OUT, YOU CAN SEND THE PRODUCT PHOTO ON WHATSAPP TO THE NUMBER (+39) 351 6565388

CAN I TRACK MY ORDER?

TO CHECK THE PROGRESS OF YOUR PACKAGE YOU CAN REQUEST INFORMATION AT OUR NUMBER (+39) 351 6565388

CAN I CHANGE THE SHIPPING ADDRESS OF AN ORDER ALREADY PLACED?

IF YOU WANT TO CHANGE THE SHIPPING ADDRESS, COMPARED TO THE ONE INSERTED IN THE SYSTEM DURING REGISTRATION, YOU CAN COMMUNICATE IT TO THE NUMBER (+39) 351 6565388

CAN I CHANGE THE PRODUCTS AFTER THE ORDER IS COMPLETED?

UNFORTUNATELY IT WILL NOT BE POSSIBLE TO REPLACE THE PRODUCTS OF AN ORDER ALREADY COMPLETED.

IS IT POSSIBLE TO ADD AN ARTICLE TO AN ORDER ALREADY COMPLETED?

SURELY. IF THE PACKAGE HAS NOT BEEN SHIPPED YET, IT IS POSSIBLE TO ADD ONE OR MORE ITEMS.

PAYMENTS AND PROMOTIONS

WHAT ARE THE ACCEPTED PAYMENT METHODS?

CURRENTLY THE PAYMENT METHODS ACCEPTED ARE THE FOLLOWING: • PAYMENT BY BANK TRANSFER • PAYMENT: PAYPAL

WHEN IS PAYMENT REQUIRED?

ON OUR WHOLESALE LEATHER BAGS, PAYMENT IS REQUIRED IN ADVANCE.

IF THE METHOD OF PAYMENT BY BANK TRANSFER IS CHOSEN, AT THE MOMENT WE RECEIVE YOUR ORDER, IT WILL BE OUR PRESSURE TO SEND ME THE PROFORMA WITH THE DETAILS AT THE FOOT PAGE FOR THE PAYMENT. FOR PAYPAL PAYMENT YOU WILL BE REDIRECTED DIRECTLY TO THE PAYMENT PAGE.

DO YOU HAVE PROMOTIONS OR DISCOUNTS ON YOUR WEBSITE?

WE ALWAYS RECOMMEND TO KEEP AN EYE ON OUR WHOLESALE OF WOMEN'S BAGS ONLINE, AS SPECIAL PROMOTIONS ARE ACTIVE IN CERTAIN PERIODS OF THE YEAR.

HOW DO I KNOW WHEN THERE ARE PROMO?

BY SIGNING UP TO OUR NEWSLETTER YOU WILL RECEIVE EXCLUSIVELY NEWS ON RUNNING PROMOTIONS, DISCOUNT CODES TO USE AND ALL THE NEWS THAT WILL BE UPLOADED ONLINE.

HOW CAN I USE THE DISCOUNT CODE?

TO USE THE DISCOUNT CODE YOU RECEIVED, YOU JUST INSERT IT IN THE DEDICATED BAR AT THE TIME OF CHECKOUT.

THE DISCOUNT CODE DOESN'T WORK

IF THE PROMOTIONAL CODE YOU RECEIVED DOES NOT WORK DURING CHECKOUT, PLEASE CONTACT US AT (+39) 351 6565388

DO YOU MAKE DISCOUNTS FOR THOSE WHO BUY IN LARGE QUANTITIES?

TO REQUEST MORE INFORMATION ABOUT THIS TYPE OF DEDICATED DISCOUNTS, PLEASE SEND YOUR REQUEST VIA EMAIL TO INFO@ITBAGS.IT OR DIRECTLY CONTACT US AT (+39) 351 6565388

PRIVATE LABEL

DO YOU PERFORM CUSTOMIZATION SERVICE?

YES, WE OFFER THIS TYPE OF SERVICE. WE RECOMMEND THAT YOU READ THE QUESTIONS BELOW ENTIRELY FOR THE KEY INFORMATION. FOR MORE INFORMATION YOU CAN CONTACT US AT (+39) 351 6565388

WHAT ARE THE MINIMUM QUANTITIES FOR PRIVATE LABEL?

THE MINIMUM QUANTITIES TO BE ABLE TO USE THE PRIVATE LABEL SERVICE IS: 50 PIECES IT IS POSSIBLE TO CHOOSE BETWEEN DIFFERENT COLORS AND MODELS TO REACH THE MINIMUM REQUIRED QUANTITY.

CAN I RETURN A CUSTOMIZED PRODUCT?

IT IS NOT POSSIBLE TO RETURN PRODUCTS THAT HAVE BEEN PERSONALIZED.

WHAT IS THE TIMING TO HAVE MY CUSTOMIZED PRODUCTS?

THERE ARE MANY PHASES PRECEDING YOUR FINAL CUSTOMIZED PRODUCT, ALSO THE QUANTITY OF PRODUCTS TO BE CUSTOMIZED AFFECTS THE DELIVERY TIMES OF THE FINISHED PRODUCT.

IN MOST CASES, THE PRODUCTS ARE READY TO SHIP IN 10/12 WORKING DAYS.

CAN I CHOOSE WHERE TO PLACE MY LOGO?

BY CUSTOMIZING PRODUCTS ON ALREADY MADE BAGS, THE LOGO IS PLACED INSIDE THE PRODUCT FOR MOST MODELS. THIS TO OBTAIN THE BEST RESULT, NOT GOING TO DAMAGE OR ALTER THE FINISHED PRODUCT. OBVIOUSLY, WE INVITE YOU TO CONTACT US AT (+39) 351 6565388 FOR MORE INFORMATION ABOUT THE MODEL YOU WOULD BE INTERESTED IN.

DO YOU OFFER OTHER TYPES OF CUSTOMIZATION?

TO BE ABLE TO VIEW ALL THE SERVICES WE OFFER, WE INVITE YOU TO VISIT THE DEDICATED IT BAGS PAGE.

CLICK HERE TO SEE ALL THE SERVICES